Optimizing logistics processes with video management

The continuously increasing volume of goods to be delivered poses a major challenge to logistics companies such as freight forwarders or courier, express and parcel service providers. In Europe alone, the value of shipments getting lost each year adds up to €5 billion – not including cases of consignments damaged during shipping or penalties on late deliveries.

On-time delivery of undamaged shipments is a critical success factor. It is key to react quickly to any case of loss or damage to avoid delays and penalties and maintain customer satisfaction.

This is where Hexagon’s logistics solution come into play. By combining process and video data, the route a shipment takes in a warehouse from receipt to dispatch is seamlessly documented, allowing fast and targeted investigation and clarification of any kind of incident. With its flexible and versatile design, it fits perfectly into your existing process environment.




are reduced and third-party claims are averted

Customer satisfaction

increases due to on-time, undamaged shipments


and speed of logistics services are increased


of the logistics processes is improved


and regulations are fulfilled

Transfer of risks

and liabilities is fully documented

Use cases

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    Shipment tracking

    Who will take over liability for a shipment being damaged or lost in a parcel delivery center? In case of doubt, costs are often imposed on the logistics provider – regardless of if it is actually responsible. In cases like these, the Hexagon logistics solution provides necessary evidence quickly.

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    Pick and pack

    Many mail order companies have to deal with complaints about incomplete shipments daily. It is often difficult to find out what happened to a shipment as the transfer of liability often has not been documented clearly. The Hexagon logistics solution allows all information related to a shipment to be used for a targeted search.

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    Warehouse logistics

    In warehouses and logistics centers, boxes or pallets may be placed in the wrong location. As a result, they may not be found or might even be shipped to an incorrect destination. The Hexagon logistics solution allows for fast tracking of every single shipment, even though storage locations may change daily.

Hexagon solution for logistics


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Hexagon’s global support team is dedicated to resolving issues quickly and accurately to get you up and running and keep you there.