Enjoy peace of mind with Hexagon’s professional services

Sometimes you just need a little more support or even an expert second opinion. When you do, rest assured Hexagon experts will be there for you. Our engineers are ready to assist with new system installations and migrations, upgrades, audits, troubleshooting and consultations – around the globe.

Elements of professional services


Installation and migration services

Scarce resources, little time, not enough experience? Whatever the situation, our team is ready to step in from the planning stage. Installing a new system or migrating an existing system requires training and experience, and we can either assist your team or even take on the entire job. Our engineers will assess your current configuration, provide a statement of work, execute the migration and optimize the system. And we’ll keep it easy with a single point of contact for the entire process.

Upgrade services

Smooth, trouble-free upgrades on even the most complex systems are possible. The key is preparation. Our team starts to work on your upgrade long before they arrive at your facility, collecting information about the system and on-site conditions. The result is a seamless system transition, practically eliminating downtime and potential loss of critical data. This solution is ideal for time-sensitive installations involving scaled deployments or limited resources.

System audits and configuration services

Managing a VMS system can get complicated, requiring ongoing modifications, assessments and the occasional configuration adjustments – and some changes may impact the system’s functionality or efficiency directly. A Hexagon engineer will perform a comprehensive system audit that will yield a report with the appropriate recommendations for improving system performance. The implementation of these recommendations may be added to the scope of this service.

System troubleshooting services

Hexagon engineers are ready to help troubleshoot any issue, identify the root cause and propose a resolution plan – even if the issue is not related to a Hexagon product. If our engineers identify a bug, they will advise when a fix becomes available. If the issue is identified as a customer-related one, we will offer the appropriate service and quote it separately.

Get in touch

Hexagon’s global support team is dedicated to resolving issues quickly and accurately to get you up and running and keep you there.