Have technical questions or need support for your physical security installation? View new support portal instructions
Want to access technical documentation and software downloads for our physical security products?
Have technical questions or need support for your physical security installation?
View new support portal instructions
Request a license code – it’s fast and easy.
If you didn’t receive a license code for your new HxGN dC3 Video software, you can request one by filling in the form below.
The product ID necessary to issue your license can be found in the HxGN dC3 Video client software. Please navigate to the menu option “Info – Product ID.” Next, copy the character string displayed there and insert it into the form below in the field named “Product ID.”
Note: Do not use any non-Latin or special characters when filling out the form. Fields marked with a * are mandatory.
Are you using new server hardware with an existing HxGN dC3 Video installation? In this case, please generate a new product ID – and send it to us using the form below.
Note: Do not use any non-Latin or special characters when filling the form. Fields marked with a * are mandatory.
Have you updated an existing installation without modifications in the hardware? Have you expanded your system or lost your license code? In these cases, you can simply request a new license code. To do this, please send us the installation number (INR) of your HxGN dC3 Video server.
Note: The license code will be sent to the email address stored in our systems. Do not use any non-Latin or special characters when filling the form. Fields marked with a * are mandatory.
In case you didn’t receive a license code for your new Hexagon software, you can request one by filling in the form below.
The product ID necessary to issue your license can be found in the client software. Please navigate to the menu option “Info – Product ID”. Next, copy the character string displayed there and insert it into the form below in the field named “Product ID”.
Note: do not use any non-latin or special characters when filling the form! Fields marked with a * are mandatory!
Are you using new server hardware with an existing Hexagon installation? In this case, please generate a new product ID – and send it to us using the form below.
Have you updated an existing installation without modifications in the hardware? Have you expanded your system or lost your license code? In these cases you can simply request a new license code. To do this, please send us the installation number (INR) of your Hexagon server.
Note: The license code will be sent to the email address stored in our systems. Do not use any non-latin or special characters when filling the form! Fields marked with a * are mandatory!
