You have technical questions or need support for your physical security installation?
You want to access technical documentation and software downloads for our physical security products?
Please select your product from the dropdown menu.
Please make sure that an active SMA (support and maintenance agreement) is in place for the system you need assistance for!
Please use our new self-service portal to create a tech support case for VisionHub, NiceVision, Situator and FAST:
Alternatively you can use the form below or send an email to support.security.sig@hexagon.com to create ticket. A Hexagon tech support representative will be in contact with you shortly.
Please use our new self-service portal to create a tech support case for Cayuga, BVI or Umbrella:
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Please make sure that an active SMA (support and maintenance agreement) is in place for the installation you need assistance for!
To create a tech support case for Ocularis please use our new:
Alternatively you can use the form below or send an email to supportOC@qognify.com to create a ticket. If you need immediate assistance due to a critical system issue please call us at: +1-(845) 201-5600, Option 3.
To create a tech support case for Qognify VMS please use our new:
Alternatively you can use the form below or send an email to support@qognify.com to create a ticket. If you need immediate assistance due to a critical system issue please call us at: +1-(845) 201-5600, Option 3.
You can reach us at
+1-(845) 201-5600, Option 3