Support request

Get technical support for NiceVision and Situator

Please make sure that an active SMA (support and maintenance agreement) is in place for the system you need assistance for!

Please use our new self-service portal to create a tech support case for VisionHub, NiceVision, Situator and FAST:

Alternatively you can use the form below or send an email to support.security.sig@hexagon.com to create ticket. A Hexagon tech support representative will be in contact with you shortly.

Get technical support for HxGN dC3 Umbrella/HxGN dC3 Video | Insights(BVI)/Cayuga

Please make sure that an active SMA (support and maintenance agreement) is in place for the system you need assistance for!

Please use our new self-service portal to create a tech support case for Cayuga, BVI or Umbrella:

• 
  I would like to schedule an appointment with Cayuga technical support
• • Date*
    MM slash DD slash YYYY
  • Time*
    09:00AM09:30AM10:00AM10:30AM11:00AM11:30AM12:00PM12:30PM01:00PM01:30PM02:00PM02:30PM03:00PM03:30PM04:00PM
    Please select a time (CET, 3 optional timeslots required)
  • Email*
  • First name*
  • Last name*
  • Company*
  • Phone*
  • INR*
  • Issue summary*
  • *

    • I agree that the data provided by me will be processed and stored to handle my request. I have taken note of the Privacy Policy including further information on the use of my data and my right of withdrawal.

  • * Required fields
• 
  I would like to create a case

Get technical support for Ocularis

Please make sure that an active SMA (support and maintenance agreement) is in place for the installation you need assistance for!

To create a tech support case for Ocularis please use our new:

• 
  I would like to schedule an appointment with Ocularis technical support
• • Date*
    
    MM slash DD slash YYYY

  • Time*
    09:00AM09:30AM10:00AM10:30AM11:00AM11:30AM12:00PM12:30PM01:00PM01:30PM02:00PM02:30PM03:00PM03:30PM04:00PM04:30PM05:00PM
    Please select a time (EST, 3 optional time slots required)
  • Ocularis Recorder SLC*
  • Email*
  • First name*
  • Last name*
  • Company*
  • Phone*
  • Issue summary*
  • *
    • 
      

      I agree that the data provided by me will be processed and stored to handle my request. I have taken note of the Privacy Policy including further information on the use of my data and my right of withdrawal.

  • * Required fields

  
  
  
  
  
  

  
  
  
  
  

• 
  I would like to create a case

Get technical support for Qognify VMS

Please make sure that an active SMA (support and maintenance agreement) is in place for the installation you need assistance for!

To create a tech support case for Qognify VMS please use our new:

• 
  I would like to schedule an appointment with Qognify VMS technical support
• • Date*
    
    MM slash DD slash YYYY

  • Time*
    09:00AM09:30AM10:00AM10:30AM11:00AM11:30AM12:00PM12:30PM01:00PM01:30PM02:00PM02:30PM03:00PM03:30PM04:00PM04:30PM05:00PM
    Please select a time (EST, 3 optional time slots required)
  • INR*
  • Email*
  • First name*
  • Last name*
  • Company*
  • Phone*
  • Issue summary*
  • Privacy policy*
    • 
      I agree that the data provided by me will be processed and stored to handle my request. I have taken note of the Privacy Policy including further information on the use of my data and my right of withdrawal.
  • * Required fields

  
  
  
  
  
  

  
  
  
  
  

• 
  I would like to create a case